Terms & Conditions

Your local leading cleaning company.

We provide quality cleaning services at very competitive rates. We deliver exceptional cleaning and service reliability by using highly effective and proven quality control auditing which is overseen by our highly experienced Supervision and Management team.

Our services

These Terms & Conditions form the principles under which SOLUTIONSCeaning Limited conduct business with its clients (hereinafter referred to our client as ("You" or "Your") and referred to ourselves as ("We", "Our" or "Us"). The acceptance of these terms and conditions is confirmed whenever you or your representative requests a temporary or permanent service from us.

General

You must provide the worker with, and ensure that the worker has read and understood, all policies that you have in place.

If you feel that the worker has acted in a manner which may amount to a breach of the policies, unsatisfactory work performance, serious misconduct or less serious misconduct requiring disciplinary action, the client must contact us immediately and make them aware of the situation. You accept that they may not, and only we can, take disciplinary action on the workers.

All care is taken in presenting accurate information to you, however we do not accept any liability for the accuracy or completeness of information provided by the worker any third party or you.

Timesheet

Daily hours will be rounded to the nearest1/4 hour.

Invoicing

We will invoice you weekly for the services of the our workers at an agreed hourly rate plus GST.

In the event that you require the worker to work on a statutory holiday, you accept that you will be invoiced at a rate of 150% of the worker normal hourly rate.

You agree to pay our invoices within seven (7) days of date of the invoice.

Failure to pay on time may result in immediate withdrawal to services without notice.

We reserve the right to draw public attention to the results of any legal action we may take against you in association with your failure to meet our payment terms.

Penalty: You agree to pay a fee to us equal to 300 hours of our hourly charge for an worker where any worker introduced to you by us is subsequently employed, engaged or contracted by you (either directly or through a third party) on a permanent or temporary basis within six months of introduction (or termination in the case that an worker is used on a temporary job). This fee does not apply where our written proposal to you offers a Temporary to Permanent service or where you introduced the worker to us. To qualify for this service the worker must have worked at least 40 hours per week for each week, and must have worked for the period stated in the proposal, and must have been hired under a product that allows permanent placement .

Health & Safety

You agree that you will take all practicable steps to ensure the health and safety of our worker while at work for you in or on your premises or while performing duties for you. You further agree that you will comply with any approved code of practice made pursuant to the Health and Safely in Employment Act 1992 ( e 'Ac') relevant to the worker's work.

You accept that:

Liability

As the controller of the work place you are responsible for the provisions of the Health and Safety Act in relation to such workplaces.

The casual worker is not covered for any losses or damages under our insurance policy.

You accept that under no circumstances will we be liable for any losses or damages to you, howsoever caused by the casual worker while on assignment.

It is therefore your responsibility to update and amend your own insurance policies to cover any circumstances that may arise while the casual worker is on assignment.

It is your responsibility to ensure that suitable supervision, control and conditions are maintained to limit any losses or damages that may occur due to misadventure.

Where we cannot supply a casual worker to you when requested, we accept no liability for any losses or damages that may occur to you as a result of non-supply.

We accept no liability whatsoever for any debts to you incurred by the casual worker.

Our worker shall not be required to use his/her own motor vehicle during a job, and that you will be liable for all losses or damages if their motor vehicle is used.

We accept no liability whatsoever for any losses or damages that occur while the casual worker is on assignment with you. You hereby indemnify and agree to keep us indemnified against all losses and damages.